06-15-2017
02:26 PM
06-15-2017
02:26 PM
Ever seen this beauty from the May 9th 2017 policy change Modifying a fully refundable fare will result in the fare becoming NON-refundable. Non-refundable fares may be applied toward future travel on Southwest Airlines for the originally ticketed passenger only. Just another example of the Heartlessnes of SWA. Customer relations advised that I aught to cancel full fair flights rather than change. This will ashure I am refunded, in the event the flight get's cancelled. I spend 1hour and 40 minutes on hold for 1 hour 30 to speak with corporate customer relations, to speak with the heartless agent.
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06-15-2017
02:13 PM
Back on hold: more time to rant. Speaking with Agent now 1 hour 22 minutes on hold seriously a customer service problem. This is to get a refund on a fully refundable fair for a flight that was cancelled.
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06-15-2017
12:59 PM
Seriously, where was the disaster. reading the forums (google search) long hold times to Customer Relations seem the norm. Where is the LUV? Here are just a short list of gripes I have assembeled while waiting.. Always some new policies each May about how they don't do that any more. -no longer rebook after missing a flight *May 2016 -no longer refund a refundable ticket after rebooking *May 2017 this carrier is just as heartless at the others now. RR customer since 2000 - Frequent A-list member. perpetually disapointed since they changed the RR policy to a points system.
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