Southwest Airlines Community

Not so thrilled update:   O.K., I took my cell phone into the Verizon store and explained my inability to download the "upgraded" android app created by Southwest.  We confirmed that my phone is a Motorola (Android) Droid Mini.  The operating system (OS) is 4.4.4.  All software is current and up-to-date.  This phone is just over two years old.   According to the Southwest announcement (Redesigned and Ready for Take-off: Android 3.0 is Here!), "The new mobile app will work on all (bold added) Adroid phones that operate OS versions: 7.1, 6.0, 5.0 and (italics added) and 4.4.4 (bold added).  Well, gentlemen, as noted above, my Droid Mini is running on OS 4.4.4 and yet when I attempt to upload the (new and imporved) Southwest Air android app from the Google Store, I am still getting the error message that it is "...not compatible with this device...."   When I contacted Southwest customer service, they advised that the problem was not the app but, the mobile phone.  After confirming that my device is, in fact, running OS 4.4.4, Verizon suggests that the problem is the app.   Let the "finger pointing" begin...   Heavy_D  ... View more

Actually, I am not so thrilled.  I am, apparently, experiencing the same problems noted by moreofless on 01-13-2017.  It is now 07-10-2017.  When I attempted to log on the the SWA mobile app installed on my Motorola Android XT1030, I got the same error message that stated the app was being retired and that I needed to get the new version from the google app store.  When I went to the app store and attempted to install the new android app, I received the error message the the app was not compatible with your device.  All other airline and travel apps work just fine on my two plus year old motorola.  What is Southwest doing to address this issue.  ... View more