So sad for Southwest. Since earlier this year, they cannot seem to get TSA pre-check on boarding passes. Generally, when you complain you get the standard, it's not our fault, you’re not guaranteed this, or it must be TSA's fault. The fact is as a very frequent traveler, it used to be 100% of the time, or very nearly. Now odds are better you won't get than you will. Last time I complained a very nice lady from corporate called me and then called back to say she had found the issue. That worked mostly for the next 2-trips, but now we are back where we started. THIS IS SO STUPID, PLEASE FIX THIS PROBLEM
... View more
I am a routine traveler, traveling on average nearly every other week. Up until early this year, 9.9 out of 10 times I got my boarding pass I recieved my TSA Pre Check. Early this year there was some kind of software change at Southwest, since then, it is rare to recieve. I have checked and double checked to confirm my Known Traveler ID is in my profile, and it is. I have written several times, and get the same response as most folks, it's not garunteed, it's TSA's fault and check your known traveler ID in your profile. These are the standard answers that all having this issue (I see there are many with the same problem) recieve. Would be really noce if someone at Southwest would actually dig into this issue and resolve.
... View more