I am a routine traveler, traveling on average nearly every other week. Up until early this year, 9.9 out of 10 times I got my boarding pass I recieved my TSA Pre Check. Early this year there was some kind of software change at Southwest, since then, it is rare to recieve. I have checked and double checked to confirm my Known Traveler ID is in my profile, and it is. I have written several times, and get the same response as most folks, it's not garunteed, it's TSA's fault and check your known traveler ID in your profile. These are the standard answers that all having this issue (I see there are many with the same problem) recieve. Would be really noce if someone at Southwest would actually dig into this issue and resolve.
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