09-14-2017
01:23 PM
1 Love
So instead of replying to your older post (https://www.southwestaircommunity.com/t5/Boarding/TSA-Pre-Check/m-p/60390/highlight/true#M881) where we asked for more information, you're just going to complain more?
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09-10-2017
05:42 PM
09-10-2017
05:42 PM
Unfortunately, there is a known issue with KTNs populating from a customer's profile to their actual reservations. The issue is sporadic, and seems to affect only some customers. The best advice is to always check every itinerary to make sure that the KTN has been applied prior to travel. If not, it can be added by the customer or by calling Southwest.
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07-16-2017
01:49 PM
07-16-2017
01:49 PM
They don't provide support here. Reach out via Twitter, and have them verify that your name in your Rapid Rewards account is exactly the same as shown on your KTN. And have them verify your KTN is correctly entered in your account. Then, have them verify that your KTN populated to any open flight reservations. This may help. Good luck.
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