07-19-2017
09:14 AM
07-19-2017
09:14 AM
This past January I received two emails, one re Companion Pass and one re Plus, which made me so thankful to continue the "love!" Then, the very next day, I received the correction. Apparently, I was close, but not close enough! I had phoned them two weeks prior to the end of the year to see if I had enough points - I could have easily flown one more flight - and was assured I would make it. Not so! Here's the "We're Sorry" for the Companion Pass. -Dear Deena, Today you received an email that incorrectly stated you had earned Companion Pass for 2017. This email was sent as a result of an error in our year end processing for Companion Pass status. Unfortunately you did not earn the status reflected. We recognize that receiving this email from us may have caused confusion and/or frustration, due to its inaccuracy regarding your 2017 status. For that, we offer our sincere apologies. We admit this isn't the best way to start the New Year. That said, we appreciate your understanding when we make a human error like this one. Sincerely, Your friends at Southwest ------------------- I received a similar one for A-Plus. Anyone else get this? So, I am trying to get there again, but with only 25% bonus, it's really hard. Once you have it, try not to lose the 100% bonus. Makes all the difference for the next year. Needless to say, I still am a loyal fan, but next time, at the end of the year, I will NOT take their word for it. Still sad.
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