I have similar issues. I can rarely get the internet to consistently work. It is so slow that I can only do one or two emails in an hour and I have to hit send multiple times. Other airlines don't seem to have such a poor user experience so I am wondering why Southwest is struggling with this. I love Southwest and fly them weekly but, it is extremely hard to be productive when the internet connection is so unreliable. This is one of my only frustrations with Southwest and the experience is consistently bad regardless of where I am flying in the country. Would love to see this one fixed and upgraded. I would even pay double for a reliable connection. PLEASE HELP SWA!!!!
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