08-17-2017
12:29 AM
So if I have flown 50+ legs without realizing I needed to check a box in my RR account, can I get drink coupons retroactively? Also, any chance a drink coupon would buy me a whole, entire can of soda instead of 2 swallows?
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08-15-2017
11:46 PM
08-15-2017
11:46 PM
Same happened to me, most recently a few days ago. I didn't have a bad position, because I happened to check in manually when I opened the app, about 24 hours early. However, I did receive an email today from Southwest acknowledging the problem and offering a credit to RR account for 1500 miles. I will note that I think this problem has been off and on for at least a few months, because I have noticed that sometimes I get a notice that I've been automatically checked in and here's your boarding # and sometimes I get nothing, or even a notice that's it's 24 hours in advance and time to check in! I mentioned it at least two months ago to an agent, who didn't have anything to say. So I'm glad the sent the email, surprised actually, but I'm not sure they realize the full extent of the problem yet.
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07-28-2017
03:34 PM
I've been attempting login every day, and just now it decided to start working again. So good news, but my original complaint is still valid - why is there no one to take trouble calls about the app being broken?
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07-25-2017
11:36 PM
Mobile app android working fine for months, last week went belly up. Logged me out, then would not accept login, garbled error message I can't remember. Then said bad username/password even though it worked on website. Finally and now it only says Sorry! We can't seem to connect right now. Please check your connection and try again. Error 500120210. I have uninstalled, reinstalled, deleted cache and data, reboot, changed password on website, no effect. I called SW and was told "there is no department" for mobile app support. So I sent a web complant about that, it's 2017 really, received form letter we're sorry valued A List Preferred customer. So there it is, please help, will be grateful, thanks.
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