07-26-2017
08:38 AM
07-26-2017
08:38 AM
While I can understand what happened last week, I have still been unable to resolve an issue from JUNE! I was flying a puppy back from Las Vegas to Milwaukee. When I had to reschedule my flight, customer service told me I better make sure the pet carrier met Southwest standards as stated on their website. So, in a panic, I order a Southwest Airlines pet carrier on June 29 with 2 day deliver since the 4th of July was coming up. I called and emailed customer service on July 3rd to find out if I could get tracking information on when the carrier would be delivered since my flight was on Friday. No one responded. On Wednesday the 5th I called and left another voicemail, and emailed again on the 6th. On July 7th, I left work in a panic to pick up a carrier at the pet store and make my flight on time. As of today (7/26/17) I have still not received the pet carrier and no one from Southwest has been in contact with me. I have filed a dispute with my credit card company since the charge is still there. I paid an additional $17 for 2 day delivery and I STILL do not have this bag. Obviously I no longer need it, my puppy came home just fine, but I was very dissappointed that no one has contacted me or credited my account. Lory
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