08-04-2017
11:19 AM
I have a family of 6 expecting to leave for PBI this evening, but this morning was emailed that our flights were cancelled and a link to re-book that won't work and a message to call the Southwest CS number. I can't do anything online with my reservations and have been on hold for 45 minutes so far. How can this be ok? I need to be able to speak with someone sooner- I am sure the other flights are filling up as we speak. Also- I used points to book so I can't just hop on and book a new flight for tomorrow because I want to be able to use my points and not sure if they could convert back to points? Anyone have any insight here that could help? Sarah
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