The policy that puts cancelled ticket money into the Travel Funds of the ticketed passenger needs to be changed. Please the following and tell me your opinion: I bought a ticket for a young babysitter to assist my daughter and children on a flight to visit us. Plans changed, the ticket was cancelled -- the babysitter didn't fly with Southwest; now, because of policy, this young person essentially has $534 tip for a trip she never made. The money should be put into Travel Funds of the purchaser of the ticket not the ticketed passenger. At a minimum, the decision should be situational. btw, the babysitter totally agrees that the money should be in my Travel Funds and not hers. She tried to book tickets for Christmas 2017, naming my wife and I as passengers, using "her" Travel Funds, but was not allowed to do so. At present, we have no way to reclaim money. If Southwest truly puts the customer first, as a loyal frequent flyer (flying once a month for the past 5 years), I do not feel valued.
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