We just flew to Cabo last month DAL-PHX-SJD. When checking in on the app it says save time and now use the boarding pass on the App no longer need to print.
At DAL we checked a bag and they reviewed our passports. The agent asked if we wanted paper tickets, I didn't but my wife said yes so we got them. We boarded just fine in DAL.
At PHX we started boarding got to the agent pulled up the pass on my phone and the agent said, "I need a paper boarding pass" I showed her that the app one said we didn't, she said the app doesn't show if my 'documents' were ok. Thankfully and as usual my wife was correct so I pulled out the paper passes that had "Docs OK' printed on them.
SW needs to clarify or get the App pass updated to show the "Docs OK' on the app boarding pass.
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