3 weeks ago
I applied for a Southwest Rapid Rewards credit card through Chase over a month ago and their customer support is horrible. I never heard after about two weeks, so I contacted them by phone. After going to several support personnel they asked me to send additional verification documentation to verify my identity, which I did. Still no follow up from Chase. I called today and got passed around several times without resolution as they told me I need to reapply. I have been using Southwest for 10 years and have excellent credit, so the only issue I have is with Chase and their support. I am hoping this gets to someone with Southwest and find another credit card company to support this program as I will not apply with Chase ever again.
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