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Beth Connects the Networks

Brooks Employee
Employee

Traveling with your boss is a little nerve-racking.  Traveling with your boss to test network connectivity presents itself an entirely different class of exhilaration.  Add in the fact that it's also your boss' birthday, and then you can forget sleep!

Recently, all of the above came into play during a test where we connected the Southwest and AirTran networks in several markets through one seamless itinerary (better known as 'codesharing').  We flew from Norfolk, VA to Atlanta, GA on Southwest, then switched over to AirTran to travel from Atlanta to Fort Lauderdale, FL.

The check-in process was a breeze.  You enter your confirmation number, both flights show up, and the AirTran portion indicates “Operated by AirTran Airways.”  Both boarding passes are printed out on the spot, and if you’re checking bags, you simply hand them off to the carrier operating your first flight, as you normally would.

When we arrived in ATL on Southwest, we took out our boarding passes and realized we were a mere ten yards from our AirTran gate for our next flight.  Doesn’t get any easier than that. 

Having arrived in Fort Lauderdale on AirTran (even though we checked bags with Southwest), we proceeded to theAirTran baggage claim to wait for Beth's bag.  Lo and behold, around the belt the bag came, just like it was supposed to.

Watch the video to see network connectivity in action, and please check out this FAQ, in case you have more questions!

10 Comments
no-name
Not applicable
Naturally, neither airline is going to tell you any nightmare connecting flight, lost luggage, delay storys.
Brooks Employee
Employee
That's fair. But we literally didn't have any idea where our gates were going to be, or any of that, until we showed up at the Norfolk ticket counter. I'm not embellishing when I tell you I was surprised it was that easy, and I realize that's an implicating statement.
dan-jacobs
Not applicable
So will one be able to book one of these routes with points? How about with a companion pass?
mritty
Not applicable
Being surprised that your company did something correctly speaks volumes about your faith in your own company. Failure should not be an expectation.
Brooks Employee
Employee
Not a lack of faith, just uncertainty since we'd never done it before. I believe in our People big time!
adam-yalowich
Not applicable
This is a nice post, but it would have been better if you talked about seat selection and assignment since these elements do not seem coordinated. I was also told over the phone that their would be no baggage fees but other customers suggest otherwise.
adam-yalowich
Not applicable
Another thing, why is so difficult to just post a comment?
Brooks Employee
Employee
Goes through a moderation queue. Sorry for the delay!
djfarrell33
Not applicable
We love Southwest and AirTran we only wish that you still flew out of Atlantic City, NJ. It was a long time before we had a great airline in AC and before we knew it you were gone. Please come back. The closest airport is over an hour away!
jeannen
New Arrival
Is Airtran eventually going to disappear?