I travel in my job. A lot. While I am not necessarily thrilled with being at the airport or in the air all that much there are a few things I take refuge in that make it tolerable. One of those is Southwest Airlines. I love Southwest Airlines.
It is amazing to me that their business model not only works but that Southwest consistently posts the highest rates for customer satisfaction and on-time flights…while at the same time having a low incidence of lost luggage. Let’s take a look at what makes Southwest work and relate it to being successful at customer service.
to read more, visit: http://www.visioncareproducts.com/ME2/Audiences/dirmod.asp?AudID=6885CE1E5B9D4FE89D6AB336E4378B13&id=12BBB6C9961447C2B386445AA8EC8DD4&mid=8F3A7027421841978F18BE895F87F791&mod=Publications%3a%3aArticle&nm=Customer+Service&tier=4&type=Publishing&sid=A12797E212BF47AE94D3C4DEC7C175AB
