Hang up the phone! Yes, that’s right, you can now hang up the phone when you call Southwest Airlines customer representatives. Known for their award-winning customer service, Southwest Airlines has implemented another tool to make your experience with customer service even more enjoyable than before. The airline purchased virtual queuing software from Virtual Hold Technology, LLC, allowing customers to hang up the phone, keep their place in line and get a callback when the next customer service representative is available.
to read more, please visit:
http://aviation-buzz.com/2009/06/03/hang-up-southwest-airlines-new-customer-representative-virtual-h...
