This holiday season, Southwest has launched a new video highlighting our flexible, Customer-friendly policies. Check out how we transformed a real bar in Glendale, Calif., into the “Worst Bar Ever,” featuring a fun take on our travel philosophy of not nickel and diming our Customers:
Be sure to book your next flight on Southwest Airlines for the flexibility and ease you’ve been dreaming of!
Southwest offers two free checked bags (weight and size limits apply)1 to every Customer, no change2 or cancel3 fees (fare differences will apply), same-day standby4, and flight credits5 that don’t expire.
Additionally, everyone loves a good loyalty program, one that makes earning reward flights faster and easier. With Rapid Rewards®6, (free to sign up) every seat is a reward seat, there are no blackout dates, and points don't expire.
Disclaimers
1Two bags fly free®: First and second checked bags. Weight and size limits apply.
2 & 3No change or cancel fees: If you need to change an upcoming flight itinerary, you’ll only pay the difference in fare (if one applies). Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds.
4Free same-day change/standby: Same-day change: On the day of travel, you can switch free of airline charges to another flight with space available departing on the same calendar day between the same origin airport and destination airport as your original flight. With the exception of A-List Preferred and A-List Members, Customers who purchase Wanna Get Away fares are not eligible for free same-day change.
Same-day standby: You can list for same-day standby on an earlier flight via a Southwest Customer Service Agent at the airport or the Southwest app or mobile web. You will receive a message based on the contact preference selected during booking if you are cleared on the flight.
5Flight credit: Flight credits will be issued as long as the flight is canceled at least 10 minutes prior to the scheduled departure. Flight credits don’t expire and are non-transferable. For travel booked with Rapid Rewards points: starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away® or Wanna Get Away+® reward travel reservations (booked with points): If you do not cancel your reservation at least 10 minutes before the flight’s original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your reward travel reservation.
For both same-day change and same-day standby, you must change your flight or request to be added to the same-day standby list at least 10 minutes prior to the scheduled departure of your original flight or the no-show policy will apply. If using the app or mobile web for standby, you must list your name 30 minutes ahead of scheduled departure. You will be required to pay any government taxes and fees associated with these itinerary changes but refunds will be provided. Your original boarding position is not guaranteed. Southwest Business Customers booked through travel agencies may need to see a Southwest agent at the airport for both a same-day change or standby listing. See southwest.com/standby for more details.
6Rapid Rewards: All Rapid Rewards rules and regulations apply.
