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Not able to board with Apple watch

Dvalle27
New Arrival

I used to board using my apple watch for the last 10 months. About a month or so ago (May 2019) it stopped working. 

No updates resolve it. 

I also do not see the southwest app on the watch. 

 

Lastly, sometimes the boarding pass does not show automatically on the iPhone as it normally does. 

 

Tks for looking into this 

 

Brs

3 REPLIES 3

Re: Not able to board with Apple watch

DancingDavidE
Top Contributor

@Dvalle27 wrote:

I used to board using my apple watch for the last 10 months. About a month or so ago (May 2019) it stopped working. 

No updates resolve it. 

I also do not see the southwest app on the watch. 

 

Lastly, sometimes the boarding pass does not show automatically on the iPhone as it normally does. 


Were you using the “add to wallet” feature? This has been working for me. 

 

Mine had had also been popping up but you need to have location services turned on - double check that it is enabled for the apps.

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: Not able to board with Apple watch

Dvalle27
New Arrival

Tks but I always add to wallet (that's how I board: with my phone) and Lcoation is on set to Always.

It is a BUG

Re: Not able to board with Apple watch

elijahbrantley
Rising Star

I agree that something changed that keep the on-screen Wallet notification from showing recently.

-A List Preferred, Companion Pass holder, Community Champion.