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Re: Saving Seats Problem - Here is what you can do

buzzchris
Active Member

I flew SW for business (law enforcement) for over 11 years.  A couple of times, as a LEO ( the FAs knew I was an LEO). I was asked to intervene because someone aggressively took a saved seat and an argument broke out,..almost a physcial fight. (We were still on the ground, they should have called airport police, not me...but that's another story).  If some does take a saved seat, (which they should be allowed to,..remember, no SW saved seat pollicy) , be prepared for possible confrontations. 

Re: Saving Seats Problem - Here is what you can do

dfwskier
Rising Star
Solution

@buzzchris wrote:

I flew SW for business (law enforcement) for 11 years.  A few times, as a LEO the FAs knew I was an LEO and armed. More than four times, I had to intervene because someone aggressively took a saved seat and an argument broke out,..almost a physcial fight.    I have seen twice, a passenger in the A1-A15 group save two entire rows for their family  who were in the C group.     I am all for saving ONE seat, only one seat, for your spouse or a family member. I am all for no saving of seats in the premium emerg exit row seats. 


As i said in my response to your other post, if you don't like the polcy, you should e-mail the airline.

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Re: Saving Seats Problem - Here is what you can do

DfDrPepper_23
Active Member

@Jtravel I would amazed if bags purchased the tickets to buy a seats for their flight, I would of leave them alone, other than that, I would confront the passenger to....... wait a minute! Didn't the airline allows more than two bags per passenger or did the passenger paid for more than two bags? I would love to confront the passenger by throwing their bags out of the seat, There is no excuse for holding the seats with bags. More than two bags should be in cargo. Sick peoples!

Re: Saving Seats Problem - Here is what you can do

Rocklintraveler
New Arrival
 

Southwest Airlines has a serious problem with people who try to save seats for traveling companions. The seats that they save are the seats that people try to obtain by paying extra fare for early boarding. Today (28 July 2019) two of the eight seats in the exit rows were saved by passengers on flight 5531 from LAX to SMF. My very tall, 21- year-old grandson had paid for early boarding and requires the exit row to be comfortable. After arguing with the woman saving the seat, we directed our grandson to sit in the seat and told her that we had paid the extra fare and were entitled to sit there and that she was ripping us off by saving a seat for her companion. The flight attendant did nothing. After the flight, the seat saver's companion cursed our son-in-law for imvoking the open-seat policy. These sort of altercations spoil the trips of tall passengers who pay for early boarding and are deprived of exit row seats by those who are too cheap to pay for early boarding and try to obtain the same result by collusion. The fact that flight attendants do not enforce the open seat policy shows that Southwest is not concerned with fairness and enforcement of its own rules. These altercations also spoil the trip for those who try to save seats and fail. As a result of not enforcing rules about open seating, the passengers are left to settle their own grievances and all parties involved can develop bad feelings about Southwest Airlines. This problem is occurring with greater frequency on our flights.

Re: Saving Seats Problem - Here is what you can do

chgoflyer
Top Contributor

Just to be clear (which isn't a solution to your problem, unfortunately), the flight attendants do nothing because there is no policy to enforce. Southwest officially has no policy for or against seat saving. 

 

Your best bet is to contact Southwest directly to voice your concerns, using any of the methods shown at the bottom of this page. (This is a customer-to-customer forum.)

Re: Saving Seats Problem - Here is what you can do

Jokomo
New Arrival

I’ve experienced this problem on 3 of my last 4 flights. I always purchase early bird, and have been denied open seats because “they are being saved”, and the flight attendants won’t intercede. A fellow traveler suggested just taking the seat anyway. I agree in principal, but then I’m the **bleep**.  Southwest has always been my favorite airline, but not anymore.  The tension and hard feelings aren’t worth it.  I guess I’m moving on. Safe travels to everyone.

Re: Saving Seats Problem - Here is what you can do

abbeynormal
New Arrival

It is my understanding that boarding is done in numerical order so if you get on the plane and someone "saves" a seat - since there is no "official policy" there can be no "official seat saving" written or not and as I understand it you board with your number and if there is a seat you want to sit in and it is not occupied by a handicapped person (pre-boarder) then you can sit it in - there is no discussion.  The person "saving" the seat can accept it or move.  At 6'5" I will no longer move past a seat I want to sit in because it is saved for someone boarding after me. 

Re: Saving Seats Problem - Here is what you can do

dfwskier
Rising Star

There is no seat saving policy. Therefore it is not banned.

 

If you try to take a seat which is occupied with a bag or clothing, you are likely to run into significant problems. Even if you take the seat I hope you have a wonderful flight sitting next to people who are thoroughly pissed off at you.

Re: Saving Seats Problem - Here is what you can do

mouseluvr
New Arrival

This is actually not correct.  There are passengers who board the plane, take a row and mom takes little Jenny to the bathroom.  In that case they may put the items in the seat, but the reality is those seats are indeed already claimed, but nature required a trip to the potty.  Flight attendants absolutely will go against you.  I will make you find another seat while that family is taking care of business. 

Re: Saving Seats Problem - Here is what you can do

davidonelson
New Arrival

So be it.

 

You failed mention the people who say like "I'm saving the seat for my wife who is in the restroom", but then later the wife comes on the plane and takes the saved seat (which has happened to me).

 

Are you going to be equally fair in this situation, and make the person who cheated get out of that saved seat and give it to the proper person who is already seated and farther back in the plane???   I assume not.

 

Families should use the restroom before getting on the plane.  Trying to use the restroom while boarding causes unncessary delays.  Except for bathroom emergency, if the person wants to keep their seat, the person should wait a few minutes  until boarding is not in progress.