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Unable to get current version of Southwest App to load on ipad

lynnmboyd
New Arrival

I tried to use the Southwest App on my IPad (current OS 10.3.4) and I get an error: "We've retired this version to the hanger.  Please update your app by visiting the App Store".   If I pick Update Now, I get a message, "do you want to download the last compatible version?  This version of Southwest Airlines is not compatible with this device."  I pick Download, and it downloads a version, which is the same version that I get the retired version message. 

 

And, I've also deleted the app, then completly shut down and search for Southwest Airlines, Ipad only version, install, and get the same errors.

3 REPLIES 3

Re: Unable to get current version of Southwest App to load on ipad

bec102896
Rising Star
Solution

I believe if you update your IOS version your problem will be fixed. 

 

Over time apps stop supporting old IOS and Android versions as it is expensive to cover every device/version. 

 

My IPad mini is on IOS version 12.4.1 so 10.3.4 is very old. 

Re: Unable to get current version of Southwest App to load on ipad

lynnmboyd
New Arrival

Per Apple my iPad has the latest IOS - there are no further updates available.

Re: Unable to get current version of Southwest App to load on ipad

chgoflyer
Top Contributor

If you're unable to update an older device to a more current operating system, you can always use the web browser to visit the mobile version of the Southwest Airlines website.