@mfaddah wrote:
As I was checking in for my flight from LV to Chicago I asked for assistance from the checking desk. The supervisor that check me in was mad I could not get the Kiosk to work. She ended up checking me in. She was rude and not nice. Very dismissive. I Check in early for the flight please note.
Once I got to Chicago my luggage that she check in was not on my flight it was placed on a later flight that would arrive in to Chicago in 2 hours.
I ask kindly for this to be investigated. I know that the Supervisor that check me in/check my bag put it on the wrong flight perpusely.
Please contact me directly for further information and or clarification
(Redacted)
My flight was in 9/17/23.P
Please, and thank you.
Hello-
I frequent LAS airport. Being a customer-to-customer board, I would forward your incident regarding the supervising CSA and your check-in process at the ticket counter in an email or DM via Twitter/X:
https://www.southwest.com/html/contact-us/
https://twitter.com/SouthwestAir
Being a frequent Southwest customer, this is not normal; if a customer has trouble working the self-serve kiosks, I almost always see a CSA on the customer floor assisting.
Were you able to get your baggage at your destination? If not, see:
https://www.southwest.com/help/baggage/lost-damaged-baggage
Phone: (888) 202-1024.
