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Disappointing experience with a gate agent on 01.21.2023 at LGA airport. I don’t have a visible disability but the agent made me feel uncomfortable and anxious about asking for a pre-board ticket. I am noticing such behaviour is happening a lot when travelling on Southwest. Has anyone else experienced such treatment from a gate agent not specifically the same location?
Solved! Go to Solution.
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Make the request to preboard due to a medical condition as per the Air Carrier Access Act. From there, refuse to answer further questions.
Simply repeat your request to preboard due to a medical condition as per the Air Carrier Access Act.
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So what EXACTLY did the gate agent do to make you feel uncomfortable and anxious?
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What was your specific reason to pre-board? (Not interested in your disability and Please do not share it.)
Just what pre-boarding "need" did you have? need help sitting? stow medical device? extra time?