Pre-Board Request Agent Treatment

[Orland1973]

Disappointing experience with a gate agent on 01.21.2023 at LGA airport.  I don’t have a visible disability but the agent made me feel uncomfortable and anxious about asking for a pre-board ticket.  I am noticing such behaviour is happening a lot when travelling on Southwest.  Has anyone else experienced such treatment from a gate agent not specifically the same location?

[floridaguy · Accepted solution]

Make the request to preboard due to a medical condition as per the Air Carrier Access Act.  From there, refuse to answer further questions. 

Simply repeat your request to preboard due to a medical condition as per the Air Carrier Access Act.

[dfwskier]

So what EXACTLY did the gate agent do to make you feel uncomfortable and anxious?

[parpitt1]

What was your specific reason to pre-board? (Not interested in your disability and Please do not share it.)

Just what pre-boarding "need" did you have? need help sitting? stow medical device? extra time?