on hold for 19 minutes. How do you get assistance?

[suecimp]

On hold for 19 minutes and conting. How do you get assistance?

[franktravel]

Reach out on Facebook or Twitter! 

[chgoflyer]

Don't bother with Facebook -- the reps there aren't very responsive. Twitter is the way to go.

Sadly, phone support hold times are now routinely very, very long.

[LindseyD]

Hi @suecimp,

As @franktravel mentioned, reaching out to us on Facebook or Twitter is a great way to get help without having to be on hold. I recommend Twitter for the fastest response. Thanks for posting on the Community!