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"Video Playback Paused"

JoeAnyguy
New Arrival

I fly every 5-6 weeks with Southwest and have never had this problem. I was on a flight to and from Austin last week and to and from Washington this week and my app won't connect for free in-flight movies. It DOES work for TV shows, music, and live TV.

 

Screenshot attached. 

 

Any idea what's happening?Screenshot_20191105-095152.png

 

2 REPLIES 2

Re: "Video Playback Paused"

SWDigits
Rising Star

FYI the screenshot won't post until it's approved by a moderator.


Customer | Home airport DCA | Community Champion

Re: "Video Playback Paused"

dfwskier
Rising Star
Solution

@JoeAnyguy wrote:

I fly every 5-6 weeks with Southwest and have never had this problem. I was on a flight to and from Austin last week and to and from Washington this week and my app won't connect for free in-flight movies. It DOES work for TV shows, music, and live TV.

 

Screenshot attached. 

 

Any idea what's happening?Screenshot_20191105-095152.png

 


If you've only had it happen on one flight, my guess is there was something wrong with the system on that one flight.

 

Did you happen to notice whether or not others were watching movies?