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Galaxt tab a sm-T510 error message when trying to play movies

Cluleyke
Explorer C

Hello, 

I recently had 3 southwest flights and my galaxy tab a would not play movies.  I could watch the trailer but not the movie.  I would get a error message stating my software was not capable and needed to be at least a android 8 for example.  But my software on the tablet states it is a android 11.   I have a flight coming up in September with southwest again and would like to get this resolved.   I could watch the movies on my phone.