No Live TV

[Rod2]

Anyone else not able to watch live tv. I haven't been able to for the last 6 flights. I just get a black screen and the circle just spins.

[bec102896]

I was able to watch it on my 9 flights this past week without issue. I did have Wi-Fi problems but that seems to be the normal until all aircraft’s are upgraded with the new Wi-Fi 

[Rod2]

Ok thanks. I don't know what the problem is. All I get is the black screen. Can watch movies just not tv

[stevenrollinson]

Hey @Rod2 !

We are actively tracking an issue that seems to be impacting some specific Android devices. Would you mind sharing your device information so we can add it to the ticket with our vendor?

[Rod2]

My phone is an Samsung S21 ULTRA

[bec102896]

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@stevenrollinson wrote:

Hey @Rod2 !

We are actively tracking an issue that seems to be impacting some specific Android devices. Would you mind sharing your device information so we can add it to the ticket with our vendor?

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@stevenrollinson 

Might be a good idea to put a note on the tv page to let people know “if you have X device it may not work” might save the FA from becoming tech support on something they can’t fix