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if there was fraudulent activity on your account you wouldn’t have to wait over 2 hours on hold!!
Terrible customer service.
1 REPLY 1
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Sorry to hear you had fraudulent activity on your account.
to start I would change your password while waiting to get a resolution from Southwest.
I would also Contact Customer Relations so they can get the investigation started. Keep in mind this is a different department than the regular phone number you call for reservations.
-Blake