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Today made 6 straights legs with either no wifi (3), or wifi (3) but no internet connection. Unexceptable! Wifi is an essential part of business travel - why is it so hard for SW to keep wifi up? This is not new - wifi has been crap for years, but seems to be trending down even more.
Solved! Go to Solution.
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Hopefully they get it upgraded soon as an ALP member it annoys me too but I did see that they are installing better Wi-Fi on planes but of course that takes time (just like the power outlets)
I would send an email to southwest by clicking the contact us link at the bottom of this page to let them know about your experience with the Wi-Fi so if more and more people complain maybe they will speed up that process
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Thanks - I went ahead and sent email.
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Would it be acceptable to run an ethernet cable between my laptop and the ground during the flight?
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It's been super frustrating for me also!
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Request a refund. I do and I do...