Skip to main content

Southwest Airlines Community

Chase not giving me the welcome bonus

duhmel
Explorer C

I signed up for the 60,000 mile bonus for $2,000 spend for a Premier card in October, before the deadline.  I reached the spend level in early January but didn't receive the miles.  When I called Chase I was told that the bonus was for $3,000.  I have screen shots of the offer that I signed up for but nobody at Chase seems to case.  I think that the application must have been coded incorrectly when it was received.  Has anybody had a similar problem and gotten it resolved somhow?