Stolen Rapid Reward Points For TV

[Anyarharris]

Thank goodness for email notifications! I got an alert that over 50k points was redeemed for a TV today. 

I called Southwest and reported the fraud and got a case number. 

They said in order to get my points back I need to call the Rewards department to cancel order. Of course by the time I call the office is closed. 8-5pm CST. 

The hacker changed the address in my profile so I can see where they would be sending to. I never got a notification on that update! 

Really hope I’m able to stop them from getting a TV and I get all my points back. 

[bec102896]

I would reach out to you local police department and file a report hopefully they can track the person down and hopefully you get your points back. 

[Anyarharris]

Thanks for chiming in. Looks like I can do an online one. I’ll do that now.