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Over the weekend my flight was cancelled then rebooked on a flight but my daughter's flight was never rebooked. I've tried to call, email, FB Message, etc. no luck w/ anything. I've probably spent over 3 hours on hold only to be disconnected twice. I've been A-list preferred and supposed to have expedited service. This whole experience is driving me back to United. Any ideas on how communicate with SW?
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Have you tried the in app chat feature on the SW app? I would try that.
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Doesn't A-List Preferred have a dedicated phone line just for them? I would hope that number wouldn't be as slammed as the normal SWA phone number has been.
--Jessica