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I just received notice for SWA that they canceled my flight. I sent them an email that IAW DOT Regulations I am requesting a refund, not a voucher.
I have read all the problems other customers have encountered with SWA's interpretation of the DOT Regulations. I'm curious to see how SWA handles this.
Solved! Go to Solution.
Re: Southwest Canceled my flight I'm waiting to see what they do
Re: Southwest Canceled my flight I'm waiting to see what they do
04-16-2020 10:29 AM
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I would reach out to Southwest on Facebook or Twitter for the quickest response. Emails I'm sure are very backed up and will take longer for a response.
-Blake
Re: Southwest Canceled my flight I'm waiting to see what they do
Re: Southwest Canceled my flight I'm waiting to see what they do
04-16-2020 10:49 AM
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There's no need to wait. There are 3 options available to you: 1) rebook your flight 2) don't rebook your flight and you will get travel funds that expire June 30, 2021, or 3) request a refund.
Let us know if you have any further questions.
--Jessica
Re: Southwest Canceled my flight I'm waiting to see what they do
Re: Southwest Canceled my flight I'm waiting to see what they do
04-16-2020 11:17 AM
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Jessica,
Thanks for the quick reply.
I understand I "should" have the 3 choices you mentioned in your post. Sadly SWA's automated reservation system only gives me two options: rebook, or get travel funds that expire on 6/30/21. I am not given a choice of a refund. Also, when we booked the flight originally we paid for Early Bird check-in. SWA is not offering to refund the Early Bird payments.
Re: Southwest Canceled my flight I'm waiting to see what they do (I am not disappointed!)
Re: Southwest Canceled my flight I'm waiting to see what they do (I am not disappointed!)
04-16-2020 11:24 AM
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OK. Good News!
As I was typing my last post to Jessica an email arrived stating I WAS getting a refund for the ticket price plus I was getting a LUV voucher for the Early Bird check-in payments.
This is acceptable..
Thanks to all involved!
Re: Southwest Canceled my flight I'm waiting to see what they do (I am not disappointed!)
Re: Southwest Canceled my flight I'm waiting to see what they do (I am not disappointed!)
04-18-2020 10:19 PM
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I'm so glad that you received an acceptable answer to your concerns. I am a long time loyal
Southwest customer and I ALWAYS feel like they have my back and appreciate me as a customer. Their customer service is BEYOND compare in my book.