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Booked flights with an ex..... I paid.
Cancelled flights but the travel funds are split by passenger so "she" gets a credit and I get to swallow the credit card bill.... Called "customer care" and they told me that there is nothing that they can do. Had a similar booking with American, explained the situation and they cancelled the tickets and refunded my card. Not too worried about the money but hate the principle.
Customer service rep - Ophelia, was beyond horrible.
Southwest used to be better than this.....
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You can still use them because the ticket is in your name if you
remember confirmation number.
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He mentioned 2 tickets. One for him, and one for her.
He cannot use "her' travel funds because they are in "her" name.
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This is fun that you buy tickets for your ex and i don't even look at my ex lol....