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Raving Fan Customer Services
Raving Fan Customer Services
05-04-2017 03:58 PM - last edited on 05-04-2017 04:08 PM by LindseyD
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I would love to learn more about how SWA thinks, teaches, trains and develops talent. As a business leader myself, I am amazed at how you are so different than your competition. For example, I shared a SWA tweet and bragged on you and less than 5 minutes later, a nice lady thanked me. She told me that there are 30 just like her ready to hanle problems customers have immediately. I could go on and on and you get the point!
Thank you for considering.
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Hi, @CirrusPilot!
Welcome to the Community! We love that you had a great experience with our Social Care Team. Our award-winning Southwest Airlines University has several programs focused on training our Employees and helping them grow.
Another thing that sets us apart is our unique Culture! It’s Employee-focused and thrives on appreciation, recognition, and celebration. While every Employee is responsible for promoting and preserving our Culture, we also have a Culture Services Department that is charged with championing a Culture in which every Employee knows that he or she matters. It seems that you have been able to experience this first hand through our Employees!
Moderator
Southwest Careers
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Culture! That's it! SWA is a business, but unlike other airline companies who run their company solely as a business, (profit and no loss......) fail to portray a Culture. Culture, attitude, and service. And service, everyone can offer "customer service", but SWA goes steps further and gives (not charges) for "Celebrity Service". In the stores I co-managed, I trained employees on promoting Celebrity Service. Treat every customer as a Celebrity. How many people idolize movie stars, athletes and others? That's the "culture" we receive from SWA! Yes, I am a Celebrity when I/we fly SWA, and we only fly SWA. And we rent a car to go to the places SWA doesn't fly to!