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Since I was having this problem to change my name due to marriage and there were no updated comments. I figure I need to help someone who felt anxious regarding an upcoming trip like myself.
Do yourself a favor and go to FB messenger, send Southwest a message that way regarding whatever you are having problems with and I guarantee you, it will be fixed. This was fast and efficient, wishing most places had great customer service like SWA. Happy travels!
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Southwest is very efficient on social media -- it's great to hear that they helped you out with your name change quickly!
Thanks,
Jessica