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I came down to Phoenix as a snowbird. I have a return flight scheduled back to Seattle at the end of April. Unfortunately a good friend passed away and a memorial was scheduled for 3/20/20 so we booked booked a RT flight from Phoenix to Seattle for 4days. Now the memorial has been canceled due to COVID concerns.
Questions re: how SW defines a “change” since we plan to come down to Phoenix to check on our home in September:
*Can I change my original itinerary to a RT departing Seattle and Phoenix as the arrival city, with a return back to Seattle? (A reversal of my current reservation.)
*If so, can I change the duration of my trip to 2 weeks instead of 4 days?
*If I can make the proposed changes, what happens to my early bird booking?
*Finally, if this COVID crisis continues, can I change my reservations a second time.
Thamks!
Solved! Go to Solution.
Re: Change in Departure and Return Locations
Re: Change in Departure and Return Locations
03-16-2020 02:20 PM - edited 03-16-2020 02:22 PM
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Actually, you can change your reservation in any way you desire.
You can change departure city, arrival city, days of travel, duration of stay - as long as you complete travel within a year of the date your original ticket was purchased.
The reservation system will refuse to book travel after the one year mark has passed.
Unless I am mistaken, as long as you change your reservation (not cancel it), you keep your EBCI.
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No you cannot change your reservation to whatever date/itinerary you like and keep your early bird. We had early bird to boston and it would not let me change to another city later on. I even called customer service who said "the catch" is you must keep the same from/to cities. Really unfair.