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Customer of Size
Customer of Size
07-24-2018 01:38 PM - last edited on 07-25-2018 09:54 AM by cacharbonneau
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Has anyone had trouble being reimbursed for their extra seat for a customer of size? I bought an extra seat for my friend and once her travel was completed, I called for a refund of the extra seat. I followed exactly what the Southwest website said to do and have not received a refund. I was transferred several times, on hold for over 2 hours and was told by customer relations that my ticket had been refunded. Well, they refunded $46 not the cost of the ticket. It's been a week and I do not have a resoluton yet.
Can someone tell me where to go from here?
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Your best bet for a quick reply is to reach out to Customer Relations via Twitter direct message. I do know that sometimes refunds can take some time to process. Good luck!