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Southwest Airlines Community

Travel Funds not applying

barretta6
Explorer C

I had to cancel a flight for my significant other and I due to hurricane Irma.  I am trying to book another flight for the two of us and I keep getting this notification next to his name.

"Maximum number of Travel Funds reached or Travel Fund not applicable."

 

It posts the credit for me and not him.  How do I resolve this?

 

 

Thank you.