Travel Funds

[mhernandez186]

Southwest does a great job at providing an overview of flight history under "My Account".  Why then does Southwest not provide information about cancellations and Travel Funds available?  This would make it very easy to track any available travel funds that may go unused.  Is this a purposeful way of SW not providing optimum benefits to their customer so SW may gain a profit on cancelled flights?  It seems so since Travel Funds information is not made readily available.  Please help in fixing this "oversight"?

[elijahbrantley]

I fully agree! It isn’t easy, and I wish it were!

BUT - if this is what SW has to do to keep no change fees, I’m happy to do the work to keep track of my emails! Anytime I cancel or change to a cheaper flight, I IMMEDIATELY make a note in my phone with the conf #, amount, and exp date. That way I always have it in one place! I also save every cancellation or change email to keep track of funds in a special folder. 

Maybe one day we will have what you’re asking for! Until then...