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can not apply for my travel fund

trevorh
New Arrival

Hi, 

I really don't get it. I booked a flight on 12/4, and cancelled on 12/6. 

Now, I tried to book a new flight but can not find it. The following is the website I used to check it. I entered all methods, like with space, no space, capital or no capital. It doesn't work. Any further suggestion. I really feel frustrated.

 

 

https://www.southwest.com/flight/travel-funds-search.html

3 REPLIES 3

Re: can not my travel fund

dfwskier
Rising Star

Assuming

you did  not use travel funds to make the reservation ...

 

Find either the e-mail confirming the reservation

 

or the email confirming the cancellation of the reservation

 

to retrieve your confirmation number and passenger name

 

and then use these.

 

A common error in typing in the confirmation number is to use an "O" (oh) instead of a "0"

(zero) or vica versa. You might want to copy the confirmation number from the e-mail and then use the copy.

Highlighted

Re: can not my travel fund

trevorh
New Arrival

@dfwskier 

 

Thanks for your reply. I just try again. Guess what!!?

I can use the following website to see my travel fund. 

 

https://www.southwest.com/flight/travel-funds-search.html

 

But while booking a flight and put all the same information in the payment page,  it shows the following errors. 

 

Frustrated again ......

 

Sorry, we found some errors...

  • Confirmation number and/or passenger name incorrect.
Error details
Error detail 1: JZWeMdwlSR2Yy7m4Q5GMew : 9b88fe8e-c76b-4058-a944-42bfac7b1d89 : 400522146

Re: can not my travel fund

trevorh
New Arrival
Solution

Finnally, I figured out what's going on. 

My name is for example, 

first name: Trevor John 

last name: Lin

 

However, in southwest system, it treats my name like

first name: Trevor

middle name: John

last name: Lin

 

So, during the payment page, those name fileds in "who is flying" should be entered like this. 

first name: Trevor

middle name: John

last name: Lin

 

And, while apply the travel fund, I only need to input 

confirmation#

first name: Trevor

last name: Lin

(no middle name needed)

 

Hope this finding will help some people.