You did nothing wrong. She was in the wrong because she did not indicate such an allergy when she purchased the ticket and when you told her that she would need to take another flight, she refused. She wanted those customers with animals to be removed from the flight. Now to be quite frank, if she really had such an allergy, then she would not be able to function around humans because of the pet hair that we carry on our clothes. She lied because she did not like the fact that the service animal was likely for a vet with PTSD. Trust me if it was just the pet dog on board, she would of said nothing. My guess is in the coming days, it will be learned that she has cats as pets.
... View more
