12-11-2017
12:16 PM
I am livid. I basically just experienced the same situation. Our funds expire March 28, 2018 and we would like to travel April 4, 2018. I have approx. $1500 in travel funds for my family of 5 and would like SouthwestAir to take my $100/person out of my travel funds to extend my funds for an additional 6month. According to Macy, the supervisor, they can not accept the $100 for extension until the day after my funds expire. ( Which would allow me 6 days to plan my trip with my family). I need to understand why I can not extend my funds for $100 today? Most people know their schedules and are aware when travel is possible with their work schedules and their kids school schedules. If they know today that they will not be able to use their funds prior to the expiration date, why won't Southwest allow their customers to extend prior to expiration? The only reason I can think of, is that Southwest would rather their customers lose their travel fund and fill their seats with new paying customers. I will not stop here. I am so frustrated that I will make sure I post and repost all over social media that Southwest airlines do not care about their customers
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