After complaint was made to Dollar rent a car's management . They agree to refund all insurance charge $183.55 to my credit card, but never again I will use this rental company .
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01-13-2018
02:20 PM
01-13-2018
02:20 PM
I rented a van from Dollar at MHT airport on Jan 2, 2018. A Dollar's desk agent told me that I have to buy the insurance for the car even I told her that I have my own insurance and also my Southwest credit card will cover for the lost if occurred. But, she told me that I have to get the insurance in order to get the car because that is the government requirement for people who drives a car in New Hampshire, my insurance nor the credit card will not paid for it . At that day I was so cold in New Hampshire so I do not want to have any argument with her. I just want to get into the hotel soon . When I got to the hotel, I called my car insurance and found out that the requirement from Dollar's agent was not true. I feel this is the misleading information that the dollar's agent gave to its customer. The actual rental costs only $155.99 but when adding up the insurance , It went up to $387.76 more than the price of rental car itself . I feel that I was ripped off by Dollar Rent a Car company. A search on the internet turned out many people had been complained about it. Is this the practice of Dollar rent a Car Company? I hope that Southwest airlines will look deeper into this matter.
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