Southwest Airlines Community

Thanks for all the advice... So I reached out to Southwest this am and was told even though I have screen shot of what I authorized  Southwest to debit there is nothing they can do! I am just not buying it and will now be filing a complaint with the U.S. Department of transportation. Today’s conversation with no resolution was with Jolene Id# x229511. I truly hope southwest coaches these representatives I am speaking with and takes a serious look at how these reps are treating PAYING LOYAL CUSTOMERS!!  ... View more

Lol I actually do because I sent the screen shot showing the total to my fiancé. So yes I have proof and it shows the time on the phone too. Southwest really needs to make things right !  ... View more

This wasn’t the case. I have had it time out and ask me to approve a new total but not this time🙄 it went through charging me more and changing my flight time!  I am so not happy !!! ... View more

Thanks for the advice David.   I am on the line with Alaska airlines now and they are trying to help me. They are also apologizing for my bad experience with southwest. This is crazy that southwest isn’t owning up to their mistake!  ... View more

I am in the process of looking to spend money with another airline. I selected the flights I wanted and was charged more than the total said it was plus it changed my departure time.  I escalated and got no where and received the worst experience with southwest.  I travel quite often with southwest... I am so disappointed.    I want this corrected and if southwest is not willing to assist a loyal customer I will cancel this flight and spend my hard earned dollar elsewhere.   very disappointing that I can remain loyal and they treat me this way!      ... View more