07-31-2018
01:01 PM
07-31-2018
01:01 PM
Despite the wording below (taken directly from their document,) was told by customer relations just now that it is "extremely rare" that SWA would provide lodging when their cancallations lead to an unexpected overnight... I find that "extremely" disappointing after a long day of cancelled flights, diverted planes and forced overnight in Ft Lauderdale to get to my final BNA destination. No compensation for my hotel room. They should reword this to accurately reflect the policy... "Reaching Your Destination It is our goal to get you to your destination safely and ontime. However, if circumstances within our control, such as aircraft "swaps," cause you to miss the last possible flight (or connection) of the day to your destination, our Customer Service personnel have the authority to arrange for overnight lodging. We will find a hotel or motel as near to the airport as possible, and at no additional cost to you. We may also arrange for ground transportation to the overnight facility."
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