Thanks for the suggestion. But as I mentioned, I'm an A-list and long time SWA customer who has used this for years. And I have many of these travel fund codes at any given time due to my frequent flying and schedule changes. So no, I don't make mistakes on all those codes typo or even cut and paste errors every time.
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I have been having this problem since months ago when SWA website got revamped. As a long time A-list customer, I was always able to manage my reservation and travel fund at ease until the travel fund application on reservation was broken. Then I always had to spend extra time with customer service on the phone each time when needing to use my travel fund, which is very inconvenient to both myself as a customer as well for SWA staffs. I've already voiced this concern each and everytime I called to make reservation but nothing has been fixed. FYI, I'm always able to use the travel fund verification site (https://www.southwest.com/flight/travel-funds-search.html) to check the fund availability without any problem but just never able to apply it during reservation. I just happened to see this thread posting where another customer was also having similar problem as mine, which leads me to believe that it could be a problem on the reservation travel fund application where it was unable to recognize name with multiple words in either last name or first name. Please kindly look into this matter. Thanks!
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