11-19-2018
05:12 AM
For the longest time Southwest only opened their counters at SJC at 5 AM but the agents would never open on time. Other airlines open their counters atc4:30 AM and I complained more than once. Southwest listened and now they are hey open at 4:30 AM daily. Also I got Southwest to get rid of their plastic Preboard Authorization Card and now it prints as a separate paper card. Why can't Southwest just add Preboard to the boarding pass printed at home under Boarding group like other airlines do?
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