I opened the Chase Southwest premier card in December of 2018 with the hopes of gaining companion pass status early in 2019. Our offer was to spend $1,000 in the first 3 months to get a 40,000 point bonus. There were purchases made that were greater than $1,000, however, items were returned and the the final bill showed a balance of just over $800. The statement closing was set for December 8, 2018. On December 9, 2018, the 40,000 bonus points posted to our account even though the amount actually shown on the statement was less than $1,000. Chase said there was nothing they could do. Is there anything that can be done? Will Southwest be willing to do anything? Our chance for the companion pass is now lost it seems like. Thanks for any help.
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