12-14-2018
04:59 PM
12-14-2018
04:59 PM
Same issue but with a twist! When we called up, they said $ 100 per confirmation no. rather than per ticket and asked me to call back to convert to voucher after it expires. I was travelling within 20 days of the expiry. But that does not matter here. Since we had two confirmation and was $ 200 bucks, instead of travelling during thanksgiving, we saved that for christmas holiday travel though it was only $ 200 forfeiture. Now when we actually called on to convert it to voucher, we lose $ 400. Utilized other airline for our thanksgiving travel since it was cheaper than SW. Guess what, we could have just utilized this travel fund. SW customer service mis-communicated costed me (not once but confirmed it twice).. Certainly, my use of travel fund on SW would be my last. Certainly lost a A list member !
... View more