01-02-2019
10:25 AM
1 Love
Why do you insist on continuing a relationship with an airport, located in a major transportation hub, that is still stuck in 1975? Repeatedly I have flights cancelled or delayed going into Midway. You guys reference these events as weather related so you aren't out any money and the fact is if you made the investment to fly in and out of a real airport, many of these delays wouldn't be an issue. As long as you're provided the "out" of claiming these are weather related and not due to your lack of concern for your customers, you will continue to play that card. How does a mojor airport shut down due to ice in the midwest? Newsflash, it gets cold up here. It snows and it rains. If Midway can't keep up with the weather while the one across town can, that isn't a weather thing, its an incompetence or an ambivalence thing. How much longer do you intend on sacrificing your customer experience due to your utilization of this armpit of an airport? Additionally, your communication continues to deteriorate regarding these delays and cancellations with the latest occurance happening with ZERO notification. I didn't find out until I cleared security and got to the gate!! Again, you played your favorite "Get out of Jail Free" card by claiming weather as opposed to incomptence. I understand you have as much control of the weather as you do the facilities at Midway. I understand you do not own that part of the equation. However, as you continue to fly in and out of that hole, you get to own the negative customer experience. If only that meant anything to you!!
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